Booking And Frequently Asked Questions

Please see our frequently asked questions section that should answer most of the questions that you may have about self storage.


How Do I Book A Self Storage Unit?

Our 1-2-3 booking process is simple and quick!



Either give us a call, or drop by to choose the right unit size;



Pay your deposit over the phone or in branch and reserve your unit. You can secure a unit for up to two weeks in advance;



Sign the licence agreement in branch and you are ready to move in (please bring ID).

*All units are subject to availability at time of booking.

1. Can I Book A Self Storage Unit In Advance?

You can book a self storage unit with us up to 2 weeks in advance of when you need it, and we will hold it for you for no extra charge.

2. What Is The Notice Period And Minimum Stay?

When you find you don’t need your self storage unit any more, we just require two weeks notice. The minimum stay is one calendar month.

3. Do I Need To Pay A Deposit?

Yes – we take a deposit equivalent to one month’s rent of your unit, which we refund to you by BACs on the day that you move out of your unit.

4. What Identification Do You Require?

We require photo identification plus a piece of identification with your current address.
A driving licence plus a recent utility bill within the last 3 months is the most common combination.

5. How Do I Pay For My Self Storage?

We will send you an invoice each month and collect payment in advance of the month starting.
We can either register a debit card against your account or setup a monthly direct debit.
Please contact us if you require alternate payment options.

6. How do I work out what size unit I need?

When you know exactly what you need to store, then let us know and we can help you decide the size that you need. For our size advice guides, please view our Room Size Calculator.

7. Do I Need To Provide A Padlock?

Yes, you will need to provide a padlock to your unit so that only you can access it. We sell padlocks in the branch if you don’t already have one.

8. Can I Purchase Contents Insurance?

For the security of your goods, insurance is compulsory. Proof of insurance documentation is required stating your goods are covered whilst in storage. Alternatively, we can give you the benefit of our insurance at a small risk administration charge of £2.50 per £1000 of value per calendar month.

9. What Security Measures Are In Place at Newbury Self Store?

Each customer has their own private lockable storage room (only you hold the key). The property is protected by an alarm system with “Dualcom” support, remote recorded CCTV system and a fire alarm.

10. Do You Have Lifting Equipment To Help Me With Large Items?

Yes we have various trollies and safety steps are provided to make moving items in and out as easy as possible.

11. Do You Have Racking and Shelving Available?

We can provide high quality ‘Unirack’ racking and shelving to your unit. Please ask us for details.

12. Can I Purchase Packaging For My House Or Office Move?

You can purchase high quality packaging for moving house or office at any time; we always have stock available and you don’t even need to be a self store customer in order to purchase it. You can view our packaging items and prices on our Packaging Materials page.