Frequently Asked Questions

 

Got any questions about your self storage in Newbury?

Check out our Frequently Asked Questions below and see if we've already answered them for you.

We do recommend discussing your storage needs with our team (we're a friendly bunch) which you can do over the phone or by popping in to see us.

You can get in touch by phone 01635 581811, submit your details for a quote or just send us a message via our online Contact Form!

Can I book a self store unit in advance?

Yes, you can book a self storage unit with us up to 2 weeks in advance of when you need it, and we will hold it for you for no extra charge.

What is The Notice Period and Minimum Stay?

When you find you don’t need your self storage unit anymore, we just require two weeks’ notice.

The minimum stay is one calendar month.

Do I Need To Pay a Deposit?

Yes, we take a booking deposit of £25, which we refund to you when you move out of your unit.

What Identification Do You Require?

We require photo identification plus a piece of identification with your current address.

How Do I Pay For My Self Storage?

We collect payment in advance of the month starting.

We can either register a debit or credit card to take a regular payment through our ‘Autopay’ function OR we can set up a monthly direct debit, via our direct debit partner ‘GoCardless’.

Please contact us if you require alternate payment options.

How Do I Work Out What Space I Need?
If you are unsure of the size of space you need then give us a call or view our Room Size Calculator.
Do I Need to Supply a Padlock?

Yes, you will need to provide a padlock to your unit so that only you can access it. We sell a variety of padlocks in the branch if you don’t already have one.

Can I Purchase Contents Insurance?

For the security of your goods, contents insurance is mandatory.

Proof of insurance documentation is required stating your goods are covered whilst in storage.

Alternatively, we can give you the benefit of our insurance at a small risk administration charge of £4.00 per £1000 of value per calendar month.
Our cover starts at £8.00 per calendar month for £2000 of cover

What Security Measures Are In Place at Newbury Self Store?

Each customer has their own private lockable storage room (only you hold the key).

The property is protected by a monitored alarm system, remote recorded CCTV system and a monitored fire alarm.

We are a staffed site so there are no customers on-site without staff members also being present.

Do You Have Lifting Equipment To Help Me With Large Items?

Yes, we provide various trolleys and safety steps to make moving items in and out easy.

Do You Have Racking and Shelving Available?

Yes, we can provide high quality racking for your unit, free-of-charge, subject to availability. Please ask us for details.

Can I Purchase Packaging For My House or Office Move?

Yes, you can purchase high quality packaging for moving house or office at any time; we always have stock available and you don’t even need to be a self store customer to purchase it.

You can view our packaging items and prices on our Packaging Materials page.

Your Storage Quote

 

Questions? No problem! Call us 01635 581811

Storage Units